Writing a Complaint Email – #90074

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Writing a Complaint Email – #90074

english pronunciation practicePRACTICE

Often, customer service issues can be resolved in person or over the phone. However, submitting your complaint in writing can be highly effective in getting results. When writing a complaint letter or email, stick to the facts, state your request, and make it clear what your next step will be. Before writing your email, answer these questions.

  • What did you buy?
  • Why did you choose this company/product?
  • When and where did you buy it?
  • What’s wrong with it?
  • Why is this a problem for you?
  • How have you attempted to resolve the problem?
  • What were the results of your attempts?
  • What outcome would make you happy?
  • What will you do if the problem is not resolved?

Next, write a letter of complaint using all of the information above. Here is an example:

Dear Customer Service Representative:

I recently purchased a one-year subscription to your website hosting service based on positive reviews that I read about your company. However, I would like to cancel my subscription to your service because I have been unhappy with the quality of help that I have received from your technical help desk. In addition to canceling my service, I would also like you to refund my entire payment.

Thank you,

D. Wilson

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